Great Lakes First Federal Credit Unions, Online/Mobile Banking is provided as a service of Great Lakes First Federal Credit Union and permits access to member account information and, upon request, allows account transactions to be conducted. You are subject to the rules and regulations governing the general use of those accounts. When you use Online/Mobile Banking or authorize others to use it, you agree to the terms and conditions of this agreement. Your use of Online/Mobile Banking may also be affected by the agreements you already have with us. If you use these services or borrow from an existing line of credit you have with us, you will be reaffirming the terms previously disclosed to you.

For more information about your accounts with GLFFCU, refer to our “membership agreement and disclosures” which has been previously provided to you. If you have misplaced that agreement, please call the credit union and we will provide you with another or it is available online on our home page in the lower left corner “Disclosures.”

ONLINE/MOBILE BANKING SERVICES

What you will need: You will need a computer, an Internet account and compliant browser software to use Online Banking and/or a mobile device with a data package. The installation, maintenance, and operation of those items are your responsibility. We are not responsible for any errors or failures of your computer equipment or Internet connection software. Online/Mobile Banking can be used 24 hours a day, seven days a week unless system maintenance or malfunctions make it unavailable. The Internet address for Online/Mobile Banking is https://www.shareteccu.com/greatlakes. At the present time, you may use Online/Mobile Banking to:

Transfer funds; review account balances and transaction history; change password, and review loan information.

From time to time, we will announce additional services, which are available through Online/Mobile Banking. Your use of these services will constitute acceptance of the terms and conditions presented at the time they are announced. We reserve the right to limit access or cancel on-line access at any time.

Great Lakes First Federal Credit Union and any other entities involved in the design, development or operation of Online/Mobile Banking are not responsible for loss, expense, injury, cost or damage resulting from any access obtained to account information or any transaction conducted on any account.

ONLINE/MOBILE BANKING SERVICE LIMITATIONS

Online/Mobile Banking Limitations: The following limitations on Online/Mobile Banking apply:

Transfers: You may make funds transfers to your other accounts as often as you like. You may transfer or withdraw up to the available balance in your account, except as limited under this agreement or your deposit or loan agreements. The Credit Union reserves the right to refuse any transaction that would draw upon insufficient or unavailable funds, or lower an account below a required balance. The credit union may set other limits on the amount of any transaction and you will be notified of those limits.

Account Information: The account balance and transaction history information may be limited to recent account information involving your accounts. Also, the availability of funds for transfer or withdrawal may be limited due to the processing time for any ATM deposit transactions and our Funds Availability Policy.

E-mail: You may use the e-mail to send messages to us. E-mail may not, however, be used to initiate a transfer on your account or a stop payment request. The Credit Union may not immediately receive E-mail communications that you send and the Credit Union will not take action based on E-mail requests until the Credit Union actually receives your message and has a reasonable opportunity to act. If you need to contact the Credit Union immediately regarding an unauthorized transaction or stop payment request, you may call the Credit Union at (906) 786-4623.

SECURITY OF ACCESS CODE

Initial Access: Contact the Credit Union for information on how to receive your initial password. You will use the initial password the very first time you log on to Online/Mobile Banking. After successfully accessing Online/Mobile Banking you will be prompted to change your password. We suggest for security purposes that you use at least a six digit alphanumeric password, utilizing both Capital letters and small letters. You may change your password at anytime by selecting the appropriate function from the menu within Online/Mobile Banking.

Security: The personal identification number or PIN that you select is for your security purposes. The PIN is confidential and should not be disclosed to third parties or recorded. You are responsible for safekeeping your PIN. You agree not to disclose or otherwise make your PIN available to anyone not authorized by you to sign on your accounts. If you authorize anyone to have or use your PIN, you understand that person may use Online/Mobile Banking to review all of your account information and make account transactions. Therefore, we are entitled to act on transaction instructions received using your PIN and you agree that the use of your PIN will have the same effect as your signature authorizing transactions.

Authorization: If you authorize anyone to use your PIN in any manner, that authority will be considered unlimited in amount and manner until you specifically revoke such authority by notifying the Credit Union and changing your PIN immediately. You are responsible for any transactions made by such person until you notify us that transactions and PIN by that person are no longer authorized and your PIN is changed. If you fail to maintain or change security of the PIN and the Credit Union suffers a loss, we may terminate your electronic funds transfer and account services immediately.

Member Liability: You are responsible for all transfers you authorize using Online/Mobile Banking under this agreement. If you permit other persons to use your PIN, you are responsible for any transactions they authorize or conduct on any of your accounts. However, tell us at once if you believe anyone has used your PIN and accessed your accounts without your authority. Telephoning is the best way of keeping your possible losses down. For Online/Mobile Banking transaction, if you tell us within two (2) business days, you can lose no more than $50 if someone accessed your account without your permission. If you do not tell us within two (2) business days after you learn of the unauthorized use of your account or PIN, and if we can prove that we could have stopped someone from using your account or PIN without your permission, if you had told us, you could lose as much as $500. Also if your statement shows Online/Mobile Banking transfers that you did not make, tell us at once. If you do not tell us within sixty (60) days after the statement was mailed to you, you may be liable for the full amount of the loss if we can prove that we could have stopped someone from making the unauthorized transactions. If a good reason (such as a hospital stay) kept you from telling us, we may extend the time periods. If you believe your PIN has been lost or stolen, or that someone has transferred or may transfer money from your account without your permission, or if you suspect any fraudulent activating on your account, notify the Credit Union immediately. We can be reached at (906) 786-4623, (906) 428-2363 or write us: 2110 Third Avenue North, Escanaba, MI 49829.

Fees & Charges: There are currently no fees for accessing your accounts through Online/Mobile Banking. We reserve the right to impose/change the fee amount, if necessary, after providing 30 days notice to all users. We do not have any control over fees implemented by your Internet provider.

Business Day: Our business days are Monday through Friday except Federal holidays.

Transaction Documentation: All transactions processed through Online/Mobile Banking will be recorded on your periodic statement. If there is activity on the account you will receive a monthly statement. In the event that that there is no activity on the account, a quarterly statement may be sent.

Account Information Disclosure: We will maintain the confidentiality and privacy of your account information in accordance with our privacy policy as stated on our website at: www.glffcu.com. However, we may disclose information to third parties about your Internet Banking transfers you make in the following limited circumstances.

As necessary to complete transfers; To verify the existence of sufficient funds to cover specific transactions upon the authorization request of a third party merchant; To comply with government agency or court orders; or if you give your express permission.

Limitation of Liability for Online/Mobile Banking: If we do no complete a transfer to or from your account on time or in the correct amount according to our agreement with you, we will be liable for your losses or damages. Our sole responsibility for an error in a transfer will be to correct the error. You agree that neither we nor the service providers shall be responsible for any loss, property damage or loss, whether caused by the equipment, software, Credit Union, or by Internet browser providers or by an agent or subcontractor of any of the foregoing. Nor shall we or the service providers be responsible for any direct, indirect, special or consequential economic or other damages arising in any way out of the installation, download, use or maintenance of the equipment, software, Online/Mobile Banking services or Internet browser or access software. In this regard, although we have taken measures to provide security for communications from you to us via Online/Mobile Banking and may have referred to such communication as secure, we cannot and do not provide any warranty or guarantee of such security. In states that do not allow the exclusion or limitation of such damages, our liability is limited to the extent permitted by applicable law. The Credit Union will not be liable for the following:

If, through no fault of ours, you do not have enough money in your account to make the transfer or your account is inactive.

If you used the wrong PIN or you have not properly followed any applicable computer, or Credit Union user instructions for making transactions.

If your computer fails or malfunctions or the phone lines or Credit Union computer system was not properly working and such problem should have been apparent when you attempted such transaction.

If circumstances beyond your control (such as fire, flood, telecommunication outages or strikes or equipment or power failure), prevent the transaction from being processed.

If the funds in your account are subject to an administrative hold, legal process or other claim.

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If you have not given the Credit Union complete, correct and current instructions so the Credit Union can process a transfer.

If an error was caused by a system beyond the Credit Union’s control such as a telecommunications system, an Internet service provider, any computer virus or problems related to software not provided by the Credit Union.

If there are other exceptions as established by the Credit Union.

Indemnification: Except to the extent that we are liable under the terms of this agreement or an agreement that otherwise governs your account, if you are an owner of an account, you agree to indemnify and hold us, our directors, officers, employees and agents harmless from all loss, liability, claims, demands, judgments and expenses arising out of or in any way connected with an account or the performance of an online service. This indemnification is provided without regard to whether our claim for indemnification is due to the use of Online/Mobile Banking by you or your authorized representative.

Termination of Online/Mobile Banking: You agree that we may terminate this agreement and Online/Mobile Banking, if you, or any authorized user of Online/Mobile Banking or PIN breach this or any other agreement with us; or if we have reason to believe that there has been an unauthorized use of your accounts or PIN or if you conduct or attempt to conduct any fraudulent, illegal or unlawful transaction, or if we reasonably believe your account conduct poses an undue risk of illegality or unlawfulness. You or any other party to your account can terminate this agreement by notifying us in writing. Termination of service will be effective the first business day following receipt of your written notice. Termination of this agreement will not affect the rights and responsibilities of the parties under this agreement for transaction(s) initiated before termination.

Notices: The Credit Union reserves the right to change the terms and conditions upon which this service is offered. The Credit Union will notify you at least twenty-one (21) days before the effective date of any change as required by law. This means we will mail you notice. Use of this service is subject to existing regulations governing the Credit Union account and any future changes to those regulations.

Statement Errors: In case of errors or questions about Online/Mobile Banking transactions, contact us by: telephone at (906) 786-4623 or write us at: 2110 Third Avenue North, Escanaba, MI 49829 as soon as you can. We must hear from you no later than sixty (60) days after we sent the first statement on which the problem appears.

Tell us your name and account number.

Describe the transaction you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information.

Tell us the dollar amount of the suspected error.

If you tell us orally, we may require that you send us your complaint or question in writing within 10 business days.

We will tell you the results of our investigation within ten (10) days after we hear from you and will correct the error promptly. For errors related to transactions occurring within thirty (30) days after the first deposit to the account (new account), we will tell you the results of our investigation within twenty (20) days. If we need more time, however, we may take up to forty-five (45) calendar days to investigate your complaint or question (ninety (90) calendar days for new account transaction errors, or errors involving transactions initiated outside the United States). If we decide to do this, we will re-credit your account within ten (10) business days for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within ten (10) business days, we may not re-credit your account.

If we decide after our investigation that an error did not occur, we will deliver or mail to you an explanation of our findings within three (3) business days after the conclusion of our investigation. If you request, we will provide you copies of documents (to the extent possible without violating other members rights to privacy) relied upon to conclude that the error did not occur.

Enforcement: You agree to be liable to the Credit Union for any liability, loss, or expense as provided in this agreement that the Credit Union incurs as a result of any dispute involving your accounts or services. You authorize the Credit Union to deduct any such liability, loss, or expense from your account without prior notice to you. This agreement shall be governed by and construed under the laws of the state of Michigan as applied to contracts entered into solely between residents of and to be performed entirely in such state. In the event either party brings legal action to enforce the agreement or collect any overdrawn funds on accounts accessed under this agreement, the prevailing party shall be entitled, subject to Michigan law, to payment by the other party of its reasonable attorney’s fees and costs, including fees on any appeal, bankruptcy proceedings, and any post-judgment collection actions if applicable. Should any one or more provisions of this agreement be determined illegal or unenforceable in any relevant jurisdiction, then such provision be modified by the proper court, if possible, but only to the extent necessary to make the provision enforceable and such modification shall not affect any other provision of this agreement.

Cookies: Any information that we collect is stored using a cookie that is placed on your computer. We do NOT use this cookie to collect or store personally identifiable information about you. However, the cookie is used to track information about how you interact with our website. It also allows our website to be customized to meet your interests.

Children’s Online Privacy: The law requires parental consent to collect or use information from a child under 13. If you are a child under 13, please show this to your parents and do not use the online services of this institution without verifiable parental consent pursuant to the Children’s Online Privacy Protection Act.

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By Becky Townsend on December 21, 2023 in home, News and Updates

Click the link below to view the latest edition of our quarterly newsletter, The Laker! Q3

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