General Frequently Asked Questions
What's a Credit Union?
Who owns a Credit Union?
How did Credit Unions start?
What is the purpose of a Credit Union?
Who can join a Credit Union?
What is the routing number for Great Lakes First Federal Credit Union?
Are savings deposits insured?
Is my deposit available immediately?
What is ACH?
What is an ACH debit and credit?
How do I find my Account Number if it is needed for Direct Deposit or ACH?
Does GLFFCU offer Notary Service?
How do I change my address?
I am doing my taxes and I need some information. What can I expect?
What is Identity Theft?
Who do I contact if I become a victim of a financial crime?
What should I do if I lose my wallet or checkbook?
What happens if I give my account information out over the phone?
How do I reorder checks?
 
Share Drafts Frequently Asked Questions
How do I place a stop payment on a check I have written?
What is Check 21?
How does Check 21 affect my account?
What if there is an error when my check is converted to a substitute check?
 
Audio Response Teller (ART) Frequently Asked Questions
How do I enroll for Audio Response Teller (ART)?
How does your Audio Response Teller (ART) work?
What is the phone number for the Audio Response Teller (ART)?
How do I find out the Menu Code Numbers?
 
Online Banking/Bill Pay Frequently Asked Questions
How do I enroll for Online Banking?
Is there a charge for GLFFCU's Online Banking?
Is there a charge for GLFFCU's Bill Pay?
I am locked out of Online Banking. How can I get back on?
How do I view an image of a check online?
Can I make loan payments online?
I am still having trouble with Online Banking or Bill Pay?
I forgot my PIN for Online Banking, what should I do?
Why would I want to sign up for GLFFCU Online Banking? What is the benefit?
Do I need any special programs to access GLFFCU Online Banking?
What if I am making a transfer and I lose my Internet connection? Will my transfer go through?
Can anyone access my account?
Can I transfer funds from my account to my kid's accounts through Online Banking?
 
ATM/Debit Card Frequently Asked Questions
What is the Daily Limit on my ATM/Debit Card?
Why is my ATM/Debit Card not working?
What is the difference between selecting DEBIT or CREDIT when using my ATM/DEBIT Card?
Is there a liability difference between selecting DEBIT or CREDIT?
Are all merchants required to get an approval or authorization code before accepting my ATM/Debit Card?
Where can I get cash with my ATM/Debit Card?
Can I use my ATM/Debit Card outside the U.S.?
I got charged twice for one transaction on my debit card, what should I do?
How can I change my ATM/Debit card PIN number?
What is a Foreign ATM machine?
Will I be charged for using an ATM belonging to another Financial Institution?
How will I know if they are going to charge me?
I'm leaving for the winter to live in a warmer climate; can I take my GLFFCU ATM/Debit Card and use it down there?
What is the maximum amount of money I can withdraw with my ATM card?
I lost my ATM/Debit Card, is there a charge to get a new one?
Who do I call to report my ATM/Debit card lost or stolen?
What is the difference between an ATM card and a Debit card?
 
eStatements Frequently Asked Questions
What information is available through GLFFCU eStatement program?
How much does GLFFCU's eStatement program cost?
How do I sign up for eStatements?
Is my eStatement account information protected from others viewing it?
How do I view my eStatements?
What if I accidentally delete my e-mail notification that my statements are ready? Can I still view them?
What if I no longer want to receive my statement electronically? How do I stop receiving eStatements?
Why do account numbers appear differently on paper statements and eStatements?
Can I have my eStatement e-mail notification sent to two different e-mail addresses?
How can I get a paper copy of my statement?
Can joint members sign the enrollment form for eStatements?
Will I automatically get my Visa Statement via eStatement if I enroll my account?
When, during the month, will my eStatement be available online for my viewing?
How long will the statement remain online?
How long does it take a check to clear?
 
Loans/Credit Cards Frequently Asked Questions
Do I have to be a member in order to get a loan from GLFFCU?
What payment options do I have?
Can GLFFCU deduct my monthly loan payment from my account automatically?
Can GLFFCU take my payment from my employment paycheck when it is directly deposited into my account?
Can I make a payment from another state?
Can I still apply for a loan or continue my relationship with GLFFCU if I move out of state?
I currently have an auto loan with another financial institution; their rate is higher than the GLFFCU's rate. Can I refinance my vehicle with GLFFCU?
Do I have to come into a GLFFCU branch to apply for a loan?
How long is the loan approval process?
I am interested in getting a Home Equity Loan through GLFFCU. Do I have to have my 1st mortgage through GLFFCU in order to get a home equity loan?
What if I apply for a loan and then decide I want to cancel the request?
If I am approved for the loan, what is the deadline for accepting it?
If I am denied, will it affect my credit report?
If I have a large account balance, will it increase my chances of being approved?
When I took out my loan with GLFFCU, I asked for a finance term of 48 months. I have been paying on my car loan for the last 36 months and I now have the money to payoff the rest of the payments. Will I be penalized for paying my loan off early?
What happens if my payment is made late?
If I find a car I like, can I apply for a GLFFCU loan at the dealership?
Who do I contact if I have a problem with a transaction on my VISA statement?
 
Visa Travel Money Card Frequently Asked Questions
What are the fees associated with the Visa Travel Money Card?
What is the difference between Visa Travel Money Cards and Visa Gift Cards?
Where can I use my Visa Travel Money Card?
Can I withdraw cash off of my Visa Travel Money Card?
 
 

 
General Frequently Asked Questions
 
What's a Credit Union?
 
A credit union is a cooperative, not-for-profit financial institution organized to promote thrift and provide credit to members. It is member-owned and controlled through a board of directors elected by the membership. The board serves on a volunteer basis and may hire a management team to run the credit union. The board also establishes and revises policies, sets dividend and loan rates, and directs certain operations. The result:  members are provided with a safe, convenient place to save and borrow at reasonable rates at an institution, which exists to benefit them, not to make a profit.
 
Who owns a Credit Union?
 
Most financial institutions are owned by stockholders, who in turn own a part of the institution and intend on making money from their investment. A credit union doesn't operate in that manner. Rather, each credit union member owns one "share" of the organization. The user of credit union services is also an owner, and is even entitled to vote on important issues, such as the election of member representatives to serve on the board of directors.
 
How did Credit Unions start?
 
The first credit union cooperatives started in Germany over a century ago. Today, credit unions are found everywhere in the world. The credit union movement started in this country in Manchester, New Hampshire. There, the St. Mary's Cooperative Credit Association, a church-affiliated credit union, opened its doors in 1909. Today, one in every three Americans is a credit union member.
 
What is the purpose of a Credit Union?
 
The primary purpose in furthering their goal of services is to encourage members to save money. Another purpose is to offer loans to members. In fact, credit unions have traditionally made loans to people of ordinary means. Credit unions can charge lower rates for loans (as well as pay higher dividends on savings) because they are nonprofit cooperatives. Rather than paying profits to stockholders, credit unions return earnings to members in the form of dividends or improved services.
 
Who can join a Credit Union?
 
A credit union exists to serve a specific group of people, such as a group of employees or the members of a professional or religious group. This is called a "field of membership." The field of membership may include where they live, where they work, or their membership is a social or economic group.
 
What is the routing number for Great Lakes First Federal Credit Union?
 
The routing number can be found at the bottom of your checks on the left hand side, 291172640. You may be asked to provide this number to an employer for payroll direct deposits.
 
Are savings deposits insured?
 
Yes. All savings accounts are insured up to $250,000 by the NCUA, the National Credit Union Administration, an agency of the federal government.
 
Is my deposit available immediately?
 
Cash deposits are entered and are available immediately. Checks may be subject to a hold. If that were the case, the teller would notify you of the amount and release dates.
 
What is ACH?
 
Automated Clearing House (ACH) is an electronic network for financial transactions in the United States. ACH processes large volumes of both credit and debit transactions, which are originated in batches.
 
What is an ACH debit and credit?
 
ACH debit transfers include consumer payments on insurance premiums and other kinds of bills. Members typically set up ACH debits with the businesses or organizations they are trying to send a payment. Members are essentially giving the business permission to PULL funds from their accounts for payment. More and more members are choosing Online Bill Pay as an option to PUSH funds to make their payments. ACH credit transfers include direct deposit of your payroll.
 
How do I find my Account Number if it is needed for Direct Deposit or ACH?
 
Items being processed using your checking account will require our routing number (291172640) and your account number found on the bottom of your checks. Using the proper number will help ensure that your electronic deposits are made in a timely manner. If you are unsure if you are using the proper number please contact us and we would be happy to help.
 
Items being processed using your savings account will use your member number and the Credit Union's routing number. Your member number is the number used to sign onto Online Banking or Audio Response Teller (ART). You can find this number on your membership card or on any eStatement. Using the proper number will help ensure that your electronic deposits are made in a timely manner. If you are unsure if you are using the proper number please contact us and we would be happy to help.
 
Does GLFFCU offer Notary Service?
 
Yes, FREE Notary Service is available to all members.
 
How do I change my address?
 
Mail us a signed notice of your new address or call any branch and we can help you with that as well. For your security, we always require the primary member's signature to change addresses.
 
I am doing my taxes and I need some information. What can I expect?
 
1099 INT: These are postmarked by January 31st and they are attached to the last page of your year-end statement and are mailed to members who earn more than $10 in aggregate (based on SSN or primary member) dividends per year.
 
1099 R: These are postmarked by January 31st and are mailed to members who have an IRA who are currently taking a distribution. Any dollar amount of the distribution would trigger the mailing of this form.
 
1098: These are postmarked by January 31st and are mailed to members who have paid MORE than $600 on any mortgage. If you have more than one mortgage loan with GLFFCU on which you have paid more than $600 interest, you will receive more than one 1098 form.
 
Fair Market Value Report: These are postmarked by January 31st and are mailed to members who have a Traditional or Roth IRA. If members have both types of IRA accounts, they will receive one for each type of IRA. It shows the beginning of year balance, the December 31st balance, the earnings for the calendar year, and any contributions made during the year.
 
5498: These forms report contributions and fair market values to IRA owners and to beneficiaries of deceased IRA owners. If members have both a Traditional and Roth IRA, they will receive two forms - one for each type. 5498's are required to be postmarked by May 31st and mailed to each IRA owner and any beneficiaries of IRA owners that still have open IRA's with balances. Many members get confused, receiving this form AFTER the tax-reporting deadline of April 15th. However, this form is meant to reflect all contributions made for the prior TAX YEAR, so it should also include any contributions members may have made up to and including April 15th for the prior TAX YEAR.
 
Paper Statements or eStatements: Your December 31st statement reflects Year-To-Date dividends earned on all savings and certificate accounts and Year-To-Date interest paid on all consumer loan and mortgage loan accounts. Remember, dividends earned on IRA accounts are non-taxable. Your December 31st statement is a good document to keep with your tax records. Please consult your tax advisor regarding the deductibility of interest.
 
What is Identity Theft?
 
Identity theft occurs when a fraudster steals your identification information, such as your name, Social Security number, or credit card information, and uses this information to commit a fraud or other illegal act without your knowledge or permission. Identity theft is a very serious crime that could cost its victims hundreds of dollars and countless hours to repair the damage done to their name and other personal information.
 
Who do I contact if I become a victim of a financial crime?
 
If you feel as if you may have been a victim of fraud, or if you have experienced possible suspicious activity in your account, feel free to contact our office during normal business hours. Our contact information can be found on the Contact Us tab, including contact information for VISA cards, Debit MasterCard's, and other support numbers. Law enforcement officials should be contacted if you believe you may have been a victim of identity theft, or if you have been given any suspicious checks, money orders, or cash.
 
What should I do if I lose my wallet or checkbook?
 
If you happen to lose these items, contact any one of our three branches so that we may make a note of such circumstance on your account. For your safety, a security code or password can be added to your account at your discretion. A stop payment can be issued on any unused checks to avoid a forgery of the drafts taken. Blocks can be placed on both debit Master Cards and VISA cards with reissuance in 7-10 business days. Contacting local law enforcement to make a police report of the theft is also advised.
 
What happens if I give my account information out over the phone?
 
Fraudsters are becoming very convincing and often sound legitimate. If you happen to give out your account information over the phone or Internet, account closure may be the best way to keep your account information safe from criminals. With sufficient account and personal information, felons may be able to process automatic withdrawals out of your account, so it is crucial that you contact the Credit Union as soon as possible so that these transactions can get stopped. Remember, we will never contact you regarding account, card, or PIN numbers as we have that information available to us through a safe and secure system.
 
How do I reorder checks?
 
You can order online if you have ordered with us before or by calling our office at: (906) 786-4623 & toll free at (866) 860-1819. Or you can visit your local branch for assistance.
 
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Share Drafts Frequently Asked Questions
 
How do I place a stop payment on a check I have written?
 
If the check hasn't cleared your account, you can request a stop payment by calling your branch, or visiting the branch in person. A signature is required on the stop payment form within 14 days. If you live out of the area we will send the completed form for you to sign and return.
 
What is Check 21?
 
Check Clearing for the 21st Century Act or "Check 21", allows financial institutions and members to deposit, present, send for collection or return a paper reproduction of an original check, called a "substitute check". Check 21 was designed to improve the efficiency of the country's check clearing system by reducing costs and improving check-clearing time.
 
How does Check 21 affect my account?
 
Images of the front and back of your checks are available to you, either via Online Banking free of charge or for a fee if assisted by our staff.
 
What if there is an error when my check is converted to a substitute check?
 
Always review your statement for accuracy. If you find an error, notify your branch immediately and we will research your account and resolve any errors promptly.
 
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Audio Response Teller (ART) Frequently Asked Questions
 
How do I enroll for Audio Response Teller (ART)?
 
Contact your local branch to arrange for this convenient option.
 
How does your Audio Response Teller (ART) work?
 
Our Audio Response Teller (ART) allows you to get information about your accounts any time. When you call, please have your member number and the PIN available.
 
What is the phone number for the Audio Response Teller (ART)?
 
(906) 786-1105, (906) 786-1129 or toll free (888) 786-4623.
 
How do I find out the Menu Code Numbers?
 
Click here to view the menu code numbers
 
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Online Banking/Bill Pay Frequently Asked Questions
 
How do I enroll for Online Banking?
 
Contact your local branch to arrange for this convenient option.
 
Is there a charge for GLFFCU's Online Banking?
 
No, this is a free service to our members for their convenience.
 
Is there a charge for GLFFCU's Bill Pay?
 
No, this is a free service to our members for their convenience. There could be a monthly charge of $5.00 if you don't use it once every 30 days.
 
I am locked out of Online Banking. How can I get back on?
 
Contact your local branch to have your account unlocked.
 
How do I view an image of a check online?
 
On your Online Banking account, click on the words "Share Draft" this will bring up the checking account history, click on the "Check Number" this will bring up an image of the front and the back of the check of any check that cleared your account with the last 6 months.
 
Can I make loan payments online?
 
Payments can be made to many of your GLFFCU loans through the Online Banking Account Transfer feature. To make payments on your loans at any other financial services provider use our free Bill Pay Service.
 
I am still having trouble with Online Banking or Bill Pay?
 
Online Banking: Contact our office: (906) 786-4623 or toll free (866) 860-1819.
 
Bill Pay: Call our Online Bill Pay support number: (866) 213-4725.
 
I forgot my PIN for Online Banking, what should I do?
 
Call GLFFCU and we will give you a temporary PIN.
 
Why would I want to sign up for GLFFCU Online Banking? What is the benefit?
 
You can access your account anytime, day or night. You will be able to see your balances, make transfers, apply for a loan, verify VISA balances, balance your checkbook against the up to date list of cleared checks, just a few of the things you can do with GLFFCU online banking. All in the privacy of your own home, your own time schedule, in your pajamas if you want. What could be better?
 
Do I need any special programs to access GLFFCU Online Banking?
 
All you need is Internet access.
 
What if I am making a transfer and I lose my Internet connection? Will my transfer go through?
 
If your Internet connection is lost after you have clicked on the submit button, your transfer has been completed, if it was lost in the middle of the transfer, you will need to go back and do it again.
 
Can anyone access my account?
 
Only if you save the password on your computer or if you write the password down and leave it out. All passwords should be securely locked away so no one can gain access to your financial information.
 
Can I transfer funds from my account to my kid's accounts through Online Banking?
 
Sure, just stop into one of the offices and sign the setup form. We ask that all parties involved be joint on the account and sign this form
 
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ATM/Debit Card Frequently Asked Questions
 
What is the Daily Limit on my ATM/Debit Card?
 
You can withdraw up to $300 in cash and surcharge fees daily from cash machines as long as the money is available in your account, and you may purchase up to $2,500 every 24 hours and weekends. Daily limits may be adjusted according to member needs. Because some transactions may not clear right away, be sure that you have enough on deposit to avoid any NSF or Overdraft fees.
 
Why is my ATM/Debit Card not working?
 
If you recently got a new or reissued card (new expiration date) did you activate your card? If not you can call (800) 216-4223 to activate.
 
Do you have the funds in your account?
 
Is the item(s) you are trying to purchase over the daily limit? If so you would need to contact us.
 
What is the difference between selecting DEBIT or CREDIT when using my ATM/DEBIT Card?
 
When selecting DEBIT you will be prompted to enter your PIN. The funds for your purchase will come out of your checking account and the transactions on your statement will list the address of the business where you made your purchase.
 
When selecting CREDIT you will be prompted to sign for the transaction in most cases. The funds for your purchase will come out of your checking account and the transactions on your statement will list the name of the business where you used your card. Some businesses are NOT requiring a signature. These are also processed as a CREDIT transaction.
 
Is there a liability difference between selecting DEBIT or CREDIT?
 
Zero Liability Is For Signature (CREDIT) based transactions.
 
With the Zero Liability policy you are protected from all unauthorized transactions on your card. The Zero Liability policy does not apply to ATM transactions or PIN transactions.
 
For all other transactions not covered by the Zero Liability policy your liability is as follows: if you tell us within two business days that your card/code has been lost or stolen, you can lose no more than $50 if someone used your card/code without your permission. If you do not tell us within two business days of your loss or theft of your card/code, and we can prove we could have stopped someone from using your card/code without your permission had you told us, you could lose as much as $500.
 
Are all merchants required to get an approval or authorization code before accepting my ATM/Debit Card?
 
Merchants are not required to call for an authorization each time they accept your card. It is the responsibility of the cardholder to maintain adequate funds in the account for all purchases.
 
Where can I get cash with my ATM/Debit Card?
 
You can use any GLFFCU ATM without being charged an ATM terminal fee. You can also ask for cash back when you use your Debit card at most merchants.
 
Can I use my ATM/Debit Card outside the U.S.?
 
Yes, in many cases you can, but notify your local branch before you go so that your card will work, even in Canada. Some countries don't have secure networks, and for security you will need to give us some information about your travel plans before you use your card outside of the country. We always recommend that you have at least one credit card available to use for secure transactions during international travel.
 
I got charged twice for one transaction on my debit card, what should I do?
 
First contact the merchant regarding the error. It may be a good idea to document who you talked to and when. If the error is not resolved, notify your branch providing them with the transaction date, name of the merchant, the dollar amount, copy of your receipt and any other information that may be helpful to resolve the problem.
 
How can I change my ATM/Debit card PIN number?
 
Contact our office and a new PIN can be assigned to you or call (800) 851-4859.
 
What is a Foreign ATM machine?
 
That just means it is not an ATM owned and operated by GLFFCU.
 
Will I be charged for using an ATM belonging to another Financial Institution?
 
GLFFCU does not add any additional charges to your transactions at foreign ATMs; however, the institutions ATM machine may charge you a fee. This fee can range from $1 to $5, depending on the institution.
 
How will I know if they are going to charge me?
 
As you proceed through the process of a transaction, a screen tells you that a charge will be added to your amount and give you the option to stop there or continue and agree to the charge. There should also be a sign on the front of the machine informing you of the charges.
 
I'm leaving for the winter to live in a warmer climate; can I take my GLFFCU ATM/Debit Card and use it down there?
 
You certainly can.
 
What is the maximum amount of money I can withdraw with my ATM card?
 
You may withdraw up to $300 per 24-hour period providing the funds are available.
 
I lost my ATM/Debit Card, is there a charge to get a new one?
 
There is a $3 charge to replace an ATM or Debit card.
 
Who do I call to report my ATM/Debit card lost or stolen?
 
Contact GLFFCU during regular business hours at (906) 786-4623 or toll fee at (866) 860-1819 or after hours at (800) 528-2273, as soon as possible to report a lost or stolen card.
 
What is the difference between an ATM card and a Debit card?
 
You can use your Debit card anywhere you see the MasterCard logo. The monies will come out of your checking account just as if you have written a check. This includes places of businesses such as gas stations, supermarkets, stores, pharmacies, etc. Debit cards can also be used in ATM machines to access either your savings or checking. ATM cards are primarily for the ATM machines.
 
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eStatements Frequently Asked Questions
 
What information is available through GLFFCU eStatement program?
 
Your eStatements will contain the same information that you are used to receiving on your paper statements.
 
How much does GLFFCU's eStatement program cost?
 
There is no charge for our eStatement program.
 
How do I sign up for eStatements?
 
It's easy to enroll. Sign into Online Banking - under the Statements tab you'll see the eStatements option. Once you have signed up, you will receive an e-mail notification at the beginning of the month when your statement is ready.
 
Is my eStatement account information protected from others viewing it?
 
Your information is protected with the latest security features and requires a password that only you will know, to access the information. GLFFCU's eStatement program also uses 128-bit encryption security to ensure that your private information stays private.
 
How do I view my eStatements?
 
You can access your eStatement at anytime by signing onto our Online Banking service and selecting the Statement tab. This service has been integrated with our Online Banking service to provide you seamless access - a one-stop shop for all of your GLFFCU account information.
 
What if I accidentally delete my e-mail notification that my statements are ready? Can I still view them?
 
Even if you delete the e-mail notification you can access your eStatements via Online Banking.
 
What if I no longer want to receive my statement electronically? How do I stop receiving eStatements?
 
You can switch back to the paper version of your statements at any time. Signing into our Online Banking under Statements tab "Stop eStatements" or contact a credit union representative by phone at (906) 786-4623 or toll free at (866) 860-1819 and ask to change your statements back to paper.
 
Why do account numbers appear differently on paper statements and eStatements?
 
Account numbers on paper statements are masked using a series of stars and list only the last 4 digits of the actual account number. This is done to keep your information private in the event your statement is delivered to the wrong mailing address. It is important that you DO NOT include these stars when setting up your electronic transactions. Your eStatement will include only the Member Number and your corresponding suffixes. If you are unsure if you are using the proper number please contact us and we would be happy to help.
 
Can I have my eStatement e-mail notification sent to two different e-mail addresses?
 
We can only send your eStatement notification to one e-mail address; however, you can access your statements via any computer with Internet access. Simply go to www.glffcu.com and go to Online Banking.
 
How can I get a paper copy of my statement?
 
You can print any statement or notice from your library of available statements and notices.
 
You may also request a paper copy of your statement any time for a low fee per statement by calling the credit union.
 
Can joint members sign the enrollment form for eStatements?
 
For privacy reasons, only the primary member can sign an account up for eStatements.
 
Will I automatically get my Visa Statement via eStatement if I enroll my account?
 
Monthly Visa eStatements are not available at this time.
 
When, during the month, will my eStatement be available online for my viewing?
 
Your eStatement will be available approximately the first week of the month.
 
How long will the statement remain online?
 
New statements will be added after your initial enrollment and will be stored for online viewing for 12 months.
 
How long does it take a check to clear?
 
That depends upon whom you wrote it to, and when and where they deposit the check. Some checks can clear the same day you wrote them. As always, GLFFCU encourages you not to authorize any checks or payments against your account unless you have the money available in the account.
 
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Loans/Credit Cards Frequently Asked Questions
 
Do I have to be a member in order to get a loan from GLFFCU?
 
Yes. Before applying for a loan at GLFFCU you must qualify for membership. Once approved for membership and approved for the loan you will need to open a share account with a minimum balance of $5.00.
 
What payment options do I have?
 
You have the option to make your payment online through Online Banking, Audio Response Teller or by speaking to our friendly receptionists. You can authorize a payment from another financial institution and you can make a payment through the mail or drop the payment in our night depository at our Escanaba, Gladstone or Rapid River locations. Unfortunately, we cannot accept payments through the ATM machine.
 
Can GLFFCU deduct my monthly loan payment from my account automatically?
 
Yes. We can set up an automatic transfer from your savings, share draft account or club account.
 
Can GLFFCU take my payment from my employment paycheck when it is directly deposited into my account?
 
Yes. We can set up a loan payment transfer from your account on the day your payroll deposit is made using payroll deduction.
 
Can I make a payment from another state?
 
Yes. You can either mail in a check for your loan payment or go to your account through our Online Banking (once you are registered) and transfer the money from your GLFFCU savings or checking account onto your loan. You may also make an electronic loan payment from an account at another financial institution.
 
Can I still apply for a loan or continue my relationship with GLFFCU if I move out of state?
 
Yes. Once you open an account you are a member for life. You can apply for a loan from another state as long as you have a valid, open account at GLFFCU.
 
I currently have an auto loan with another financial institution; their rate is higher than the GLFFCU's rate. Can I refinance my vehicle with GLFFCU?
 
Yes. You can apply for a refinance with GLFFCU at any time. We will set up the loan on your GLFFCU account and send a check for the payoff amount directly to the financial institution that was financing your loan.
 
Do I have to come into a GLFFCU branch to apply for a loan?
 
In addition to being able to come into GLFFCU to complete an application, you have the option to apply by phone, on our website and through our Online Banking service (once you are registered).
 
How long is the loan approval process?
 
GLFFCU strives to get all members a loan response within 24 hours of the time you submit your application.
 
I am interested in getting a Home Equity Loan through GLFFCU. Do I have to have my 1st mortgage through GLFFCU in order to get a home equity loan?
 
If you have equity in your home a GLFFCU Home Equity Line of Credit (HELOC) may be a good option for your lending needs even if your 1st mortgage is elsewhere. We can also help you with your 1st mortgage too.
 
What if I apply for a loan and then decide I want to cancel the request?
 
GLFFCU will simply cancel the loan application on our system. This will not be reflected negatively on your credit report and there is no cancellation fee.
 
If I am approved for the loan, what is the deadline for accepting it?
 
Your loan approval is good for thirty days from the approval date. If you do not accept the loan within this time, you will be required to reapply.
 
If I am denied, will it affect my credit report?
 
Although a denial will not directly affect your credit report, it will indicate that GLFFCU inquired about your credit report. If you have a large number of inquires within a short period of time, it can negatively affect your credit score.
 
If I have a large account balance, will it increase my chances of being approved?
 
There are many factors that go into a loan decision including, credit score, credit history, gross monthly income, etc. Your account balance does not directly affect the loan decision, unless you are applying for a pledged share or pledged certificate loan. Although negative account history can be one of the factors considered.
 
When I took out my loan with GLFFCU, I asked for a finance term of 48 months. I have been paying on my car loan for the last 36 months and I now have the money to payoff the rest of the payments. Will I be penalized for paying my loan off early?
 
No. There are no prepayment fees for paying the loan off early, and you will save money on the amount of interest you would have paid for the remaining 12 months of the finance term.  
 
What happens if my payment is made late?
 
If your payment becomes 30 days past due, it will be reported to TransUnion Credit Bureau. There is also a late payment fee if your payment is 10 or more days late, you will be charged 10% of the interest due with a maximum fee of $25.00.
 
If I find a car I like, can I apply for a GLFFCU loan at the dealership?
 
Yes. You can save time by arranging for GLFFCU financing for your car purchase right at your dealership.  We have a working relationship with several of the local dealers. It's called "indirect" lending and it is quick and easy. Ask your dealer about this the next time you shop. The dealer will assist you with your GLFFCU loan application right at the dealership.
 
Who do I contact if I have a problem with a transaction on my VISA statement?
 
Questions regarding transactions found on your VISA statement can be answered by calling 1-800-828-3901 during normal business hours. To keep continual track of your VISA card transactions, visit www.ezcardinfo.com.By utilizing this service, noticing and reporting suspicious or fraudulent activity will become easier and efficiently achievable to keep you and your information safe.
 
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Visa Travel Money Card Frequently Asked Questions
 
What are the fees associated with the Visa Travel Money Card?
 
Fees and Limitations Amounts
Minimum Load $200.00
Maximum Load $8,500
Point of Sale limit (per 24 hours) $5,000.00
Over the Counter Withdrawal limit $250.00
Additional Card (Up to 1) $3.00
Balance Inquiries Online Free
Balance Inquiries by Phone Free
Balance Inquiries at ATMs Free
Paper Statements $2.00
Cash Withdrawals from ATMs
US Dollar $3.00
Non-US Dollar $2.00
 
What is the difference between Visa Travel Money Cards and Visa Gift Cards?
 
MasterCard Travel Money Cards (or MCTM Cards) have a maximum load limit of $8500.00 while the Gift Cards are only able to retain a $500 maximum limit. Users of the MCTM Cards are able to make cash withdrawals from their card while Gift Cards are only available to use for merchant purchases. For further information, please visit our services tab and click on either MasterCard Travel Money Card or VISA Gift Card links.
 
Where can I use my Visa Travel Money Card?
 
MasterCard Travel Money Cards are accepted worldwide. MasterCard will perform a currency conversion for any purchase made in a country whose currency differs from that in which the card was purchased. Additional charges may apply. For a list of MasterCard ATM's, visit www.cashpassport.com
 
Can I withdraw cash off of my Visa Travel Money Card?
 
Cash withdrawals from your MasterCard Travel Money Card can be completed at an ATM or over the counter. Withdrawals from an ATM are limited to $250 per ATM transaction, not to exceed $1000 per seven days in US currency; $2000 limit per 24 hours at an ATM in currency other than US funds. Over the counter service is also available to withdraw funds; the limit of such transaction is $250 per advance. Please refer to the above table for fees associated with cash withdrawal transactions.
 
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